Cancellation policy
Purchase Options Cancellation Policy
At ELEV8 SKIN LAB, we want you to feel confident in every subscription purchase. This policy outlines your rights and options when cancelling or modifying a subscription order.
Cancellation Before Processing You may cancel or modify your subscription at any time before your next scheduled order is processed. To do so, log into your account and manage your subscription settings, or contact us at elev8info@yahoo.com before your next billing date.
Cancellation After Processing Once a subscription order has been processed and payment has been collected, we are unable to cancel that order. Please refer to our Return & Refund Policy for options on returning eligible items.
How to Cancel You can cancel your subscription at any time by:
- Logging into your ELEV8 SKIN LAB account and navigating to your subscription settings
- Contacting our support team at elev8info@yahoo.com
There are no cancellation fees. Your subscription will remain active until the end of the current billing cycle.
Pausing Your Subscription If you'd like a break rather than a full cancellation, you may be able to pause your subscription. Contact us to explore this option.
Refunds Refunds for subscription orders are handled in accordance with our Return & Refund Policy. Refunds are not guaranteed for processed orders unless the product arrives damaged or defective.
Changes to This Policy We reserve the right to update this policy at any time. Changes will be posted on this page and take effect immediately upon posting.